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Valet Supervisor

Description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we re the experts!

We are also a PEOPLE FIRST company. We often say parking is our industry but people are our passion. Our mission is to create opportunities for our employees and value for our clients. If you re looking to join a growing company led by passionate people committed to being the best contact us today! The Spirit of the Position:

The
Supervisor
oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties:

  • Ensures staff adheres to rules of conduct, policies and procedures.
  • Supervises, mentors, and trains staff on day-to-day activities.
  • Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Assist customers over intercom system, in lobbies, lanes, and in the parking office.
  • Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
  • Assists with periodic training as needed.
  • Assists with creation of weekly garage schedule.
  • Resolves customer service issues or questions as needed.
  • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Accept monthly and debit payments and process credit cards.
  • Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
  • Other related duties as assigned.

Education:

  • High school diploma or GED required.

Experience:

  • Supervisory experience is preferred but not required.
  • Strong customer service experience.
  • Parking industry experience is required.

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.


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